empowering self-service experience

projet service client

customer service

  • Customer support...

24/7 service

Answer your users’ questions, any time and on any connected device.

improve customer engagement

Customize answers to frequently asked questions according to the user experience or profile.
Support interne

internal support

  • Helpdesk - RH...

support your employees

Improve user autonomy for questions relating to helpdesk + HR and simplify access to the documentation system.

reduce costs

Automate more than 80% of user interactions in order to reduce requests to your contact centre.

chatbot

Answer recurring questions from your online users with a virtual assistant. Escalation is possible with live chat or video chat.

Chatbot en détail

dynamic faq

Facilitate the search for information on your website from a search bar with auto-completion.

FAQ Dynamique en détail

live chat

Your agents only answer value added questions and rely on the knowledge base in order to be more effective.

Live Chat en détail

video chat

Create a special relationship with your users through video-conference.

Vidéo Chat en détail

other channels

E-mailing, click to call, community chat, our tools integrate with many other communication channels.

10 millions
questions processed each month
by our solution

30%
fewer incoming email messages

85%
automated answers

10
languages supported
natively
(French, English, Spanish,
German, Italian, Polish, Dutch,
Portuguese, Finnish, Romanian.

a well-proven technology

SaaS

Our platform is available in SaaS mode, release upgrades are transparent.

simple implementation

Only one line of code to embed, implementation completed within a few weeks.

multi devices

Interactions tools adapted for desktop, tablets and smartphones to help your customers contact you anytime, anywhere.

natural language processing

Our technology is based on natural language processing and exclusive algorithm in order to provide the most precise answers.

custom-made services

consulting

Our teams support you in defining your user interaction strategy and KPI set up.

design

Rely on our UX experts for the design of help buttons, chat boxes, search bars, with respect to existing design guidelines.

project management

A dedicated project manager supports you throughout the entire project, trains you and ensures the knowledge base configuration and performance monitoring.

support

Our support team assists you daily and considers your change requests to deliver the solutions that best serve your needs.

they talk about us

logo
Raymond Bourdais Caisse des Dépôts et Consignations
  • Customer support

« With a strong success rate of 85 %, thanks to our virtual assistant Ariane, we have reduced the amount of human contact related to frequently asked questions. »

Read the testimonial
logo
Frédéric Durka PSA Group
  • Helpdesk - RH

« In 2015, Eva chatbot was contacted 140,000 times a month on average. The consultation of documentation has more than doubled in 3 years. Eva has become a web page traffic controller. »

Read the testimonial

intégration

salesforce
unblu
callr
odigo
bmc
oracle
servicenow
jira
abtasty

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