This subsidiary of Groupe SNCF (French railway) is the top online travel agency and the very first French e-commerce website. OUI.Sncf uses Helpbox to automatically answer questions from visitors about buying tickets, making exchanges, and subscriptions. A smart routing to another channel is done if necessary. The knowledge base includes 1200 items.
In 2017, OUI.Sncf managed 150,000 conversations / per month on the French market, with a 90% rate of right answers in the selfcare mode.