our references

customer index

customer use cases

voyages-sncf-com
voyages-sncf-com

OUI.sncf

This subsidiary of Groupe SNCF (French railway) is the top online travel agency and the very first French e-commerce website. OUI.Sncf uses Helpbox to automatically answer questions from visitors about buying tickets, making exchanges, and subscriptions. A smart routing to another channel is done if necessary. The knowledge base includes 1200 items.
In 2017, OUI.Sncf managed 150,000 conversations / per month on the French market, with a 90% rate of right answers in the selfcare mode.

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Orange

Orange

Orange, leading French telecom operator, wanted to facilitate the access to selfcare information on mobile devices, but also reduce the number of human contacts on recurring requests. The automatic chat is giving the answers to Orange customers on their smartphone and makes a smart routing to another conversational channel if necessary.
More than 2 million mobile interactions took place in 7 months.

PSA Group

PSA Group is France’s top automobile manufacturer in terms of market share in the French territory. On PSA Peugeot Citroën’s intranet, automatic chat provides information to employees about office applications and hardware installations, human resources and practical services.
The objective is to reduce the number of calls and e-mails to those support services, and help employees find the information through self-service.
In 2017, the chatbot worked in 3 different languages and referred to a knowledge base of 9,000 items. It ensured 40,000 conversations / month and 300,000 researches, with a success rate of 85%.

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EDF Juridique

EDF

Founded in 1946, Electricité de France (EDF) is the top electricity producer and supplier in France and worldwide. The chatbot helps thousands of customers each day on issues such as billing, opening contracts, connections, and more.
The chatbot manages 1.2 million conversations / year, with a 90% success rate.

Caisse Des Depots
Caisse Des Depots
Caisse_des_depots

Caisse des Dépôts et Consignations

Caisse des Dépôts is a major French public financial institution. Customer service department promotes selfservice through the use of chatbot and reduces the amount of human contact related to frequently asked questions. Do You Dream Up created 2 different chatbots for answering to active workers, pensioners, and employers to answer general questions. The Ariane chatbot, created for IRCANTEC subscribers, managed 70,000 conversations in 2017, with a 82% success rate. The other chatbot, implemented for the Caisse Nationale des Retraites des Agents des Collectivités Locales, managed 50 000 conversations en 2017, with a 70% success rate.

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Samsung
Samsung

Samsung

Samsung Electronics is the world leader in electronics manufacturing. The group uses our chatbot software for its after-sales service issues.
In 2015, live chat is deployed on Samsung shop in order to enhance conversion. The knowledge base is also used internally by the contact center advisers.

anfr
ANFR

ANFR

L’Agence Nationale des Fréquences (National Agency of Frequency bands) has been using Do You Dream Up solutions to support French TV viewers for the move to HD TNT. 2 million self-tests have been done. Our Dynamic FAQ and chatbot share the same knowledge base to answer users’ questions.
60% of interactions are managed with self-service.

sosh
SOSH

Sosh

Sosh, mobile brand of Orange, the leading French telecom operator, implemented self-service for user support. Helpbox is available on desktop and mobile devices. Smart routing is executed to the right channel depending on the question. In 2017, more than 11,000 requests were made on the Sosh Helpbox everyday, with a 96% success rate. At the end of the day, 20% contacts less for the clients service and a claim reduction of more than 60%.

Europcar
Europcar

Europcar

Europcar is the first car renting company in Europe. With our Dynamic FAQ Europcar helps its users find answers to their questions regarding car bookings, insurance, customer account, loyalty program, etc. In 2017, the serice is available in 7 different languages and managed 250,000 conversations, with a 90% success rate. 

BNP Paribas

BNP Paribas

BNP Paribas Epargne & Retraite Entreprises, in BNP Paribas French banking group, is specialised in savings and retirements products for more than 26000 companies. The Marketing Strategy department wanted to guide visitors and savers to selfcare, and support them with live chat.
This project was deployed with our Partner, The Social Client (Acticall group). In 2017, the Live Chat managed 23,000 conversations with up to 3 advisors simultaneously, with a 99% success rate.

Nespresso
Nespresso

Nespresso

Founded in 1986, Nespresso is a subsidiary of Nestlé and a pioneer of portioned coffee machines. With our chatbot solution, Nespresso provides assistance to website visitors and answers questions about the Grands Crus, how to maintain coffee machines, and customer orders. In 2017, the chatbot managed 100,000 conversations, with a 80% success rate.

humanis_image
humanis_image
Humanis

Humanis

Humanis is a European social protection group that works with businesses and individuals alike. The dynamic FAQ and search field provide relevant responses to questions from web users on several group websites. In 2017, it managed 460,000 conversations, with a 90% success rate.

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DirectEnergie
Direct Energie

Direct Energie

With over a million customers, Direct Energy is the third energy supplier in France. Our live chat tool is used to answer questions related to offers, subscription and understanding bills. In 2017, it gathered 50 available advisors, 15 of them being available simultaneously. Do You Dream Up also implemented a chatbot, which managed 168,000 conversations in 2017, with a 80% success rate.

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Ministères des finances
Ministères des Finances

The Ministry of Finance and Public Accounts

The Ministry of Finance and Public Accounts uses Chorus Portail Pro, a dedicated system for transmitting digital legal fee records. Our automatic chat solution can provide information to government service providers in response to their questions about records administration and legal fee processing procedures.

Pole Emploi
Pole Emploi

Pôle Emploi

This institution is responsible for French employment matters. The chatbot solution helps to process questions from job seekers and employers about how to access and manage their personal area on the website.

Gras Savoye
Gras Savoye

Gras Savoye

Gras Savoye is the first insurance broker in France. As first insurance brokerage network, Gras Savoye is delivering services to customers in 130 countries, with his Willis partner. Gras Savoye has been using our Dynamic FAQ and live chat in order to answer policyholders questions. In 2017, the FAQ managed 117 000 conversations, with a 86% success rate.

CNED
CNED

CNED

Founded in 1939, the CNED or National Centre for Distance Learning is a French Ministry of Education public institution that offers distance learning courses. It is the top French-language operator in Europe. A virtual agent coupled with live chat on the D’col site help year 7 students who need assistance in French, maths, and English.

The chatbot et the Live Chat managed  more than 100,000 conversations / tear. About 20 teachers are available on line through the Live Chat service.

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Mon Album Photo
MonAlbumPhoto

MonAlbumPhoto

MonAlbumPhoto is a company specialised in printing and binding photo albums in the form of photo books, calendars, posters, and greeting cards. MonAlbumPhoto uses our chatbot and live chat solutions to help customers produce their creations and process special requests.

Mon Compte Formation
MonCompteFormation

Mon Compte Formation

Mon Compte Formation is the official website of the French public services for personal training account. They have been using our chatbot software to support employees and professionals for all their questions regarding rights, processes, eligible trainings, etc.

Forma-dis

Skill&You

Skill&You is France’s top-ranked private distance learning organisation in French, behind CNED (a public institution) and ranked third in Europe. Skilly virtual assistant provides advice to registered students regarding coursework and other inquiries.

ASP
ASP

ASP

Founded in 2009, the Agence de Services et de Paiement (ASP) is a French public institution. Its mission is to support policy makers by helping to implement national and European public policies. On its web portal named SYLAé, the ASP proposes a chatbot, named Camille, which role is to simplify paperless interaction with ASP by informing employers about state-aided contract management and procedures. In 2017, Camille managed  300,000 conversations, with a 83% success rate.