help your customers
in real time
Your representatives respond in real time to questions with high added value via Live Chat or Video Chat.
They interact with several users at the same time, using the knowledge base to save time and ensure quality responses.
The Live Chat software is used most often during these phases :
- Acquisition phase
- Conversion phase
- Termination phase
It can also be used to assist in Helpdesk and HR support.
convert customers, build loyalty and increase customer satisfaction
Assist your users by using Live Chat or Video Chat during the trickiest part of navigation. Live Chat is a tool that helps users navigate the site, but also reduces the number of abandoned carts and increases conversion.
Engage your customers by using the proactive chat feature Behavioural targeting offers help right when your customers need it the most.
In the back office, you can choose personalised settings that trigger the chat in order to reach the right customers at the right time.
Because you are connected to your CRM and a ticketing tool for internal support, you have information about your customers and the history of their interactions in order to personalise your answers. Interactions can also be integrated into the information system.
co-browsing | video chat
For an enhanced customer experience, you can also use Co-browsing, screen sharing and Video Chat to interact via webcam with your customers.
Do You Dream Up’s Live Chat is used by large companies and outsourcers. Its software architecture makes it possible to manage several hundred operators at the same time.
Do You Dream Up’s Live Chat has an intuitive back office where you can :
- Help a representative in real time during an interaction with a customer and take over if necessary
- Manage knowledge base content through a validation workflow
- Analyse questions from users and re-read conversations
- Use statistics and alerts to monitor the performance of your representatives: response rate, busy rate, time spent on simultaneous tasks, pickup rate, % of customer satisfaction
- Statistics on turnover generated as a result of the Live Chat in order to measure conversion
Live Chat and Video Chat solutions are available as a SaaS, which means they are very simple to configure. You only need to add one line of code to your website.