As demonstrated by the example of Microsoft’s “crazy” robot on Twitter, artificial intelligence is above all a question of data. If there is no reliable and serious content, algorithms cannot produce the desired result.[…]
Manage 100% of customer interactions
Our self-service solutions allow you to automatically handle your visitors’ questions 24/7 on all devices
Our live chat and video chat solutions enable your consultants to deal with more in-depth questions and give the user an immediate response
A chatbot, or smart virtual assistant, responds instantly to your users’ questions using natural language. The chatbot can be accessed in a chat window on your website and on mobiles, but also on messaging apps such as Facebook Messenger, Skype, Slack, etc. This can be escalated to live chat if more in-depth answers are needed. For more information, see Do You Dream Up Chatbot page.
referral to human
|Design||Dialogue box||Search bar||Search bar & dialogue box||Dialogue box|
|Use||Pre-sales service||After-sales service||After-sales service||Pre-sales service/after-sales service|
|Details||Find out everything about our Chatbots||Find out everything about Dynamic FAQ||Find out everything about our Helpbox||Find out everything about our Live Chat|
exclusive technology for effective customer service
All our self-service solutions rely on our technology using artificial intelligence, a natural language processing engine and a matching algorithm. Our engine analyses the question then matches it with content from the knowledge base. The aim is to give the most relevant response and therefore improve customer satisfaction.
The tool’s self-learning capacity means the content of automatic suggestions can be improved based on user interactions, and especially unanswered questions.
The knowledge base is shared between the different interaction tools. This helps to guarantee the consistency of responses between channels and increases productivity.