empowering self-service experience

projet service client

customer service

  • Customer support...

24/7 service

Answer your users’ questions, any time and on any connected device.

improve customer engagement

Customize answers to frequently asked questions according to the user experience or profile.
Support interne

internal support

  • Helpdesk - RH...

support your employees

Improve user autonomy for questions relating to helpdesk + HR and simplify access to the documentation system.

reduce costs

Automate more than 80% of user interactions in order to reduce requests to your contact centre.


Answer recurring questions from your online users with a virtual assistant. Escalation is possible with live chat or video chat.

More about Chatbot

dynamic faq

Facilitate the search for information on your website from a search bar with auto-completion.

More about Dynamic FAQ

live chat

Your agents only answer value added questions and rely on the knowledge base in order to be more effective.

More about Live Chat

video chat

Create a special relationship with your users through video-conference.

More about Video Chat

other channels

E-mailing, click to call, community chat, our tools integrate with many other communication channels.

10 millions
questions processed each month
by our solution

fewer incoming email messages

automated answers

languages supported
(French, English, Spanish,
German, Italian, Polish, Dutch,
Portuguese, Finnish, Romanian.

a well-proven technology


Our platform is available in SaaS mode, release upgrades are transparent.

simple implementation

Only one line of code to embed, implementation completed within a few weeks.

multi devices

Interactions tools adapted for desktop, tablets and smartphones to help your customers contact you anytime, anywhere.

natural language processing

Our technology is based on natural language processing and exclusive algorithm in order to provide the most precise answers.

custom-made services


Our teams support you in defining your user interaction strategy and KPI set up.


Rely on our UX experts for the design of help buttons, chat boxes, search bars, with respect to existing design guidelines.

project management

A dedicated project manager supports you throughout the entire project, trains you and ensures the knowledge base configuration and performance monitoring.


Our support team assists you daily and considers your change requests to deliver the solutions that best serve your needs.

they talk about us

Raymond Bourdais Caisse des Dépôts et Consignations
  • Customer support

« With a strong success rate of 85 %, thanks to our virtual assistant Ariane, we have reduced the amount of human contact related to frequently asked questions. »

Read the testimonial
Frédéric Durka PSA Group
  • Helpdesk - RH

« In 2015, Eva chatbot was contacted 140,000 times a month on average. The consultation of documentation has more than doubled in 3 years. Eva has become a web page traffic controller. »

Read the testimonial



our news



AI, machine learning, chatbots… no content, no hope

As demonstrated by the example of Microsoft’s “crazy” robot on Twitter, artificial intelligence is above all a question of data. If there is no reliable and serious content, algorithms cannot produce the desired result.[…]



Chatbots : use, benefits and key success factors

Chatbots, intelligent conversational agents, are transforming customer service. How does a chatbot work? For what use? What benefits for the the user and the brand?  […]


Helpbox Voyagessncfcom par Doyoudreamup

Voyages-sncf.com is optimising its online help service through Helpbox from Do You Dream Up

Voyages-sncf.com has chosen Helpbox, the smart tool produced by Do You Dream Up, to provide its users with an intuitive, customised and effective interface through which they can find help online. […]


Viva Technology

Viva Technology Paris

Viva Technology’s unique mission is to bring the world’s most innovative startups together with the major global players in digital transformation. For three days starting 30 June, an expected 30,000 entrepreneurs, corporate executives,  […]