chatbot solutions

Chatbox helpdesk
Moi - 17:14
Bonjour,
Quelle est la procédure pour changer ma signature outlook ?
Chatbot helpdesk - 17:14
Bonjour C. Heidsieck,
Voici la procédure :
Message
Inclure
Signature

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empowering self-service experience

projet service client

customer service

  • Customer support...

24/7 service

Answer your users’ questions, any time and on any connected device.

improve customer engagement

Customize answers to frequently asked questions according to the user experience or profile.
Support interne

internal support

  • Helpdesk - RH...

support your employees

Improve user autonomy for questions relating to helpdesk + HR and simplify access to the documentation system.

reduce costs

Automate more than 80% of user interactions in order to reduce requests to your contact centre.

chatbot breaking news

Customer service single point of entry

the helpbox

En fonction de la question posée, l’internaute obtient une réponse immédiate de manière automatisée, ou alors il est dirigé vers le canal adéquat : live chat, chatbot, click to call, e-mail, téléphone, réseaux sociaux, etc. Cet aiguillage intelligent est effectué par le moteur de traitement de langage naturel de Do You Dream Up et en fonction de différents critères (thématique de la question, horaires, priorisation des canaux, etc).

chatbot

Answer recurring questions from your online users with a virtual assistant. Escalation is possible with live chat or video chat.

More about Chatbot

dynamic faq

Facilitate the search for information on your website from a search bar with auto-completion.

More about Dynamic FAQ

live chat

Your agents only answer value added questions and rely on the knowledge base in order to be more effective.

More about Live Chat

video chat

Create a special relationship with your users through video-conference.

More about Video Chat

other channels

E-mailing, click to call, community chat, our tools integrate with many other communication channels.

10 millions
questions processed each month
by our solution

30%
fewer incoming email messages

85%
automated answers

10
languages supported
natively
(French, English, Spanish,
German, Italian, Polish, Dutch,
Portuguese, Finnish, Romanian.

a well-proven technology

SaaS

Our platform is available in SaaS mode, release upgrades are transparent.

simple implementation

Only one line of code to embed, implementation completed within a few weeks.

multi devices

Interactions tools adapted for desktop, tablets and smartphones to help your customers contact you anytime, anywhere.

natural language processing

Our technology is based on natural language processing and exclusive algorithm in order to provide the most precise answers.

custom-made services

consulting

Our teams support you in defining your user interaction strategy and KPI set up.

design

Rely on our UX experts for the design of help buttons, chat boxes, search bars, with respect to existing design guidelines.

project management

A dedicated project manager supports you throughout the entire project, trains you and ensures the knowledge base configuration and performance monitoring.

support

Our support team assists you daily and considers your change requests to deliver the solutions that best serve your needs.

they talk about us

logo
Raymond Bourdais Caisse des Dépôts et Consignations
  • Customer support

« With a strong success rate of 85 %, thanks to our virtual assistant Ariane, we have reduced the amount of human contact related to frequently asked questions. »

Read the testimonial
logo
Frédéric Durka PSA Group
  • Helpdesk - RH

« In 2015, Eva chatbot was contacted 140,000 times a month on average. The consultation of documentation has more than doubled in 3 years. Eva has become a web page traffic controller. »

Read the testimonial

integration

salesforce
salesforce-min

Les profils Salesforce aident à personnaliser les dialogues des chatbots et renforcent leur compréhension des demandes d’utilisateurs

unblu
unblu-min

Sans Unblu nos chatbots ne peuvent pas « co-browser » avec les utilisateurs, c’est-à-dire les aider à découvrir le site qui les intéressent.

callr
callr-min

Des outils de callback de Callr utiles en cas d’incompréhension ou d’insatisfaction repérés par le chatbot. L’utilisateur est alors appelé directement.

sharepoint
sharepoint-min

Nos clients intègrent souvent nos interfaces de Helpbox dans des sites Sharepoint.

servicenow
servicenow-min

Si notre chatbot ne sait pas répondre, Service Now édite un « ticket ». Ces tickets sont personnalisables.

odigo
odigo-min

Nos outils de livechat s’intègrent dans les bandeaux Odigo des opérateurs télécoms

jira
jira-min

Un outil de ticketing utile si le chatbot ne comprend pas la question ou décèle de l’insatisfaction chez l’utilisateur

abtasty
abtasty-min

Un outil d’A/B Testing pour fournir à nos clients une analyse statistique ce qui fonctionne avec leurs audiences

easyvista
easyvista-min

Un outil de ticketing automatique si le chatbot ne comprend pas la question ou repère de l’insatisfaction

matcha
matcha-min

Nos chatbots peuvent se connecter avec l’API de ce sommelier virtuel. Carpe Diem !

microsoft
microsoft-min

Nous travaillons avec Microsoft à intégrer nos chatbots dans Azure. Pour des chatbots à la portée du plus grand nombre.

our news

Blog

chatbot-contenu

AI, machine learning, chatbots… no content, no hope

As demonstrated by the example of Microsoft’s “crazy” robot on Twitter, artificial intelligence is above all a question of data. If there is no reliable and serious content, algorithms cannot produce the desired result.[…]

Blog

Chatbot

Chatbots : use, benefits and key success factors

Chatbots, intelligent conversational agents, are transforming customer service. How does a chatbot work? For what use? What benefits for the the user and the brand?  […]

Press

Helpbox Voyagessncfcom par Doyoudreamup

Voyages-sncf.com is optimising its online help service through Helpbox from Do You Dream Up

Voyages-sncf.com has chosen Helpbox, the smart tool produced by Do You Dream Up, to provide its users with an intuitive, customised and effective interface through which they can find help online. […]

Events

Viva Technology

Viva Technology Paris

Viva Technology’s unique mission is to bring the world’s most innovative startups together with the major global players in digital transformation. For three days starting 30 June, an expected 30,000 entrepreneurs, corporate executives,  […]