index

dydu-2m

QUESTIONS PROCESSED each month by our solution

dydu-30per

FEWER incoming email messages

dydu-25per

REDUCTION of incoming calls

91%

OF CUSTOMERS say that they would use an online knowledge base if it were available and met their needs (Zendesk)

InternetintranetExtranetmulti devicesmulti languages

Automatic Chat

Our dialogue engine automatically answers your questions

chat-auto-300

Conversations conducted in parallel with our customers

chat-auto-800

Different business answers on average for each customer

chat-auto-90perc

Of answers given

Dynamic FAQ

Easy to search for information

>200

Knowledges on average

>10

Knowledges maximum suggested in parallel

90%

Questions answered

Live Chat

Your agents provide an accurate response to your question

live-chat-20per

Conversion rate

live-chat-40per

Generated sales

live-chat-80per

Customer satisfaction

live-chat-50per

Abandonment

Do You Dream Up

PAIR OUR TOOLS

Answer to 100% of web users' questions pairing our Automatic Chat or Dynamic FAQ solutions with our Live Chat. Benefit from a common knowledge base to boost customer experience while reducing your costs.

Do You Dream Up

Do You Dream Up

It also means:

  • Four years of R&D
  • Intuitive Back Office
  • SaaS
  • Behavioural targeting
  • IS interconnection
  • Statistics

Summary

We offer

Automatic Chat

Coupled Solution

LIVE Chat

24/7

Resources

1,000 dialogues / day

Cost

per contact

Expertise

of responses

Our solutions

help you

INCREASE

Your conversion rate

RESPOND

In real time

REDUCE

Your abandonment rate

IMPROVE

Your customer service

MAXIMISE

Customer satisfaction

HUMANISE

Your site

Do You Dream Up

delivers day-to-day support

Jérôme Vérité

Jérôme Vérité

Founding Associate

Mathieu Changeat

Mathieu Changeat

Founding Associate

Cyril Texier

Cyril Texier

Founding Associate

Célia Heidsieck

Célia Heidsieck

Project Manager

Jérémie Vendrin

Jérémie Vendrin

R&D Engineer

Frédéric Peak

Frédéric Peak

R&D Engineer

Sophie N'Diaye

Sophie N'Diaye

Project Manager

Jean-Baptiste Noël

Jean-Baptiste Noël

Web Designer

Paulin Jouanin

Paulin Jouanin

Account manager - uk

Caroline Rozier

Caroline Rozier

Marketing manager

Érice Lafuente

Éric Lafuente

Business Developer

Fabien Fleureau

Fabien Fleureau

R&D Engineer